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Privacy Policy

Privacy Policy

Last updated: 11 May 2026

Nervexus respects your privacy. This policy explains how we collect, use, and protect personal information when you visit our store, place an order, contact us, or interact with our services.

Information we collect

  • Contact details such as name, shipping address, billing address, email address, and phone number
  • Order details such as products ordered, payment status, and delivery information
  • Technical information such as IP address, browser type, device type, and usage data
  • Customer support information you share with us when contacting our team

How we use your information

  • To process and deliver orders
  • To provide customer support
  • To prevent fraud, abuse, and unauthorized activity
  • To improve our store, services, and customer experience
  • To send service-related communications and, where permitted, marketing communications

Legal bases

Where European data protection laws apply, we process personal data when necessary to perform a contract, comply with legal obligations, pursue legitimate business interests, or based on consent where required.

Sharing of information

We may share information with service providers that help us operate the store, including Shopify, payment processors, logistics partners, analytics tools, fraud prevention services, and customer support providers. We may also disclose information when required by law.

Data retention

We keep personal information only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To request assistance, contact contact@vkc.group.

Cookies

We and our partners may use cookies and similar technologies to operate the store, remember preferences, measure performance, and support advertising or analytics where allowed.

Contact

For privacy-related requests, contact contact@vkc.group.