— 07 / Dispute resolution —

If something goes wrong.

The European Commission operates an Online Dispute Resolution platform for consumer disputes at ec.europa.eu/consumers/odr. This is required disclosure under Regulation (EU) 524/2013. We participate when requested.

For specific dispute clauses, governing law, and consumer rights, see the Terms of Sale, Section 10. For privacy-related complaints, see the supervisory authority list in the Privacy Policy.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration body under the Verbraucherstreitbeilegungsgesetz (Germany) — however, consumer authorities remain available, and the ODR platform above is always an option. We resolve the vast majority of issues by direct communication.