Write to us
Email [SUPPORT EMAIL] with your order number, or use the form in your account dashboard. No reason required.
— Returns —
Thirty days to
Thirty days to
change your mind.
Every order comes with a 30-day return window from delivery. Free return label, full refund, no questions, no restocking fee. The legal detail is on the Refund Policy page; this page is the practical version.
— 30 days —
From delivery
— Free —
Return shipping covered
— Full refund —
To original payment method
Three steps to a refund.
Pack and drop off
We email a prepaid return label within one working day. Pack the device in any sturdy box, attach the label, drop at your nearest carrier point. Keep the receipt.
Refund lands
Once the warehouse confirms receipt, the refund is issued to your original payment method. Card refunds typically appear within 5 working days.
Returns FAQ.
Do I need to give a reason?
No. The 30-day window is unconditional — no reason required, no questionnaire to fill in. We do read every message if you choose to share why, but it does not affect the refund.
What if I have used the device for a few weeks?
Trial use is fine. The legal threshold is "more than reasonable inspection use" — meaning you can use it daily for the trial period exactly as you would after purchase. We rarely reduce refunds; when we do, we explain in writing with photographs.
What if the device arrived damaged?
Photograph the parcel before unpacking, email [SUPPORT EMAIL] with the photos and order number. We dispatch a replacement the same working day at our cost. The damaged unit returns with the prepaid label in the replacement parcel.
What about defects discovered later?
Every product is covered by the EU 2-year statutory warranty under Directive (EU) 2019/771 — repair, replacement, price reduction, or full refund, at our cost. See Refund Policy, Section 06.
When does the money come back?
By law within 14 days of us receiving the goods. In practice usually within 3-7 working days from drop-off — refund processing is the same day inspection completes, then 1-5 days for the card issuer.